Management Consulting in the Financial Services industry is full of variety: I get to work with many different companies and across a wide range of topics, from program management to strategy, from designing the customer journey to regulatory affairs. I’m also very passionate about how innovation and new technologies can help people to live better and more fulfilling lives. I lead Accenture’s Banking Customer Survey, which helps us to understand customer expectations and the best ways banks can meet them.
Data collected over the past four years via Accenture’s Market Pulse Survey (MPS) revealed the flat relationship customers in Belgium have with their bank. Now in its 5th edition, the 2019 survey hints that a little sparkle is returning.